Personal Miles Program Agreement

This agreement ("Agreement") is made between Mileage Plus Holdings, LLC ("MPH") and you, a member of the MileagePlus® program ("Member"), in connection with the Member's desire to participate in the Personal Miles® program ("Personal Miles Program"). MPH, at its sole discretion, reserves the right to approve the Member's participation in the Personal Miles Program.

  1. Your purchase and use of Miles constitute your acknowledgement that the rules, regulations, terms and conditions of the MileagePlus program ("Program Rules") apply. The Program Rules are incorporated by reference into this Agreement as if fully set forth herein. The Program Rules are available at and are subject to change without notice.
  2. Pursuant to this Agreement and the accompanying order form ("Order Form") for MileagePlus miles ("Miles"), the Member desires to purchase Miles for posting to the Member's individual MileagePlus account, or another Member's account, and the Member acknowledges that the Member will be charged certain fees for such purchase, as set forth on the Order Form. THE MILES PURCHASED UNDER THE PERSONAL MILES PROGRAM ARE NON-REFUNDABLE.
  3. Miles, including such Miles purchased under the Personal Miles Program, are non-transferable except in accordance with a MileagePlus approved program. If any Miles that are purchased by Member under this Agreement are resold or used for improper purposes, then MPH may, at its option, cancel, void, refuse to honor or confiscate such Miles and any remaining Miles in the possession of Member, and MPH may pursue any and all other rights and remedies available.
  4. Minimum purchase of 2,000 miles per account.
  5. MileagePlus accounts less than 10 days old may not purchase or receive purchased miles.
  6. Further documentation such as a copy or pdf of the member's/purchaser's passport or other government-issued photo identification may be requested to validate purchases of miles.
  7. Please allow 48 hours for the Miles purchased under the Personal Miles Program to be posted to your MileagePlus account. You may contact MileagePlus customer service if you have questions about your MileagePlus account.
  8. Each Member may purchase or receive no more than 150,000 Miles in any calendar year. Any Miles beyond this limit will not be posted any Member's account, even if payment has been remitted for such Miles.
  9. Miles purchased in the Personal Miles Program do not count toward Premier qualification.
  10. The Member's acceptance of the terms of this Agreement authorizes Crew Marketing International, Inc. ("Crew"), on behalf of MPH, to charge the credit card that such Member provided under the Personal Miles Program for the amount stated, based on the number of Miles purchased by such Member. In the event of any mileage or financial discrepancy, the payment calculations under this Agreement shall be based upon data contained in Crew's records, and the data in Crew's records shall take precedence over the data in any other records.
  11. Any improper usage of Miles shall be grounds for immediate confiscation and forfeiture of such Miles, and may be grounds for the forfeiture of all Miles in the Member's account and the Member's expulsion from the MileagePlus program.
  12. Pursuant to the Program Rules, accrued mileage does not constitute the property of the Member. Neither accrued mileage nor certificates are transferable upon death, as part of a domestic relations matter, or otherwise by operation of law.
  13. A Member's Miles, including Miles purchased through the Personal Miles Program, will expire according to the then-current Program Rules.
  14. All amounts paid by the Member for the purchase of Miles pursuant to this Agreement include a U.S. federal excise tax of 7.5% in the USD price. United will remit the excise tax to the U.S. Government on behalf of the Member. All amounts paid by the Member under this Agreement are exclusive of sales, use or privilege taxes, or tax-like charges, fees or similar liabilities. Miles are sold in U.S. dollars.
  15. The Member shall comply with all federal, state and local laws, rules and regulations with respect to this Agreement and the purchase of Miles under the Personal Miles Program.
  16. By signing or submitting this Agreement, or the Order Form, or by allowing the credit card number provided to be charged for the purchase of Miles under the Personal Miles Program, the Member acknowledges and signifies his or her agreement with the Program Rules, the terms and conditions stated in this Agreement and in the Order Form.
  17. Orders for Miles placed by Member under this Agreement shall not be effective until accepted by MPH. Such acceptance by MPH shall be signified only by the actual posting of Miles to a Member's MileagePlus account by MPH. No modification, amendment or waiver of this Agreement shall be effective or binding unless made in writing and signed by both parties.
  18. Miles accrued, awards, and benefits issued are subject to change and are subject to the rules of the United MileagePlus program. United may change the MileagePlus program including, but not limited to, rules, regulations, travel awards and special offers or terminate the MileagePlus program or the Personal Miles program at any time and without notice. Bonus award miles, award miles and any other miles earned through non-flight activity do not count or qualify for Premier® status unless expressly stated otherwise. United and its subsidiaries, affiliates and agents are not responsible for any products and services of other participating companies and partners. Taxes and fees related to award travel are the responsibility of the member. The accumulation of mileage or Premier status or any other status does not entitle members to any vested rights with respect to the program. MileagePlus participation may not be permitted in some countries. United and MileagePlus are registered service marks. For complete details about the MileagePlus program, go to

Crew Marketing® is a registered service mark of Crew Marketing International, Inc.

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