The Reward Miles program was developed to allow your company or organization the ability to give customers something they'll appreciate more than anything else: miles toward award travel. MileagePlus miles are the perfect way to reward your customers, strengthen business relationships, and boost sales.

We offer two options for ordering MileagePlus Reward Miles: our electronic version of Reward Miles (valid worldwide for three years) and our paper version of Reward Miles (valid in the U.S. only for one year). Both are pay-as-you-go with a minimum prepayment. Below you will find a table summarizing both options:
Reward Miles Comparison Table:
Reward Miles (Paper Certificates) vs. Reward Miles (Electronic)

Reward Miles	Paper Certificates	Electronic

Price per mile	$0.0275 plus tax & processing*	$0.025 plus tax & processing*
Minimum Initial Purchase	$1,650.00 USD (60,000 miles)	$5,000.00 USD (200,000 miles)
Minimum Reorder Purchase	$1,650.00 USD (60,000 miles)	$5,000.00 USD (200,000 miles)
Mileage Denominations	1000, 2000, 5000, 10,000, 20,000, and 25,000 miles**	Any (minimum of 100 miles, maximum of 30,000 miles)
Miles Expire	1 Year from date of order	3 years from date of order
Processing Fee	$75 per order	$0.001 per mile

*Price does not include a 7.5% Federal excise tax and processing fee.
**There is an annual 30,000 paper Reward Miles maximum and a 30,000 electronic Reward Miles maximum that may be received by a single MileagePlus member from a participating Reward Miles company in a single year.

Reward Miles are deposited into MileagePlus Member accounts like all other MileagePlus partners. MileagePlus Miles can be used to redeem travel awards on United and Star Alliance partners to hundreds of destinations worldwide.

Please allow 10 business days to establish and approve your Reward Miles account, and 1-2 weeks to print and mail your paper Reward Miles certificates. MileagePlus program rules and conditions apply. Some MileagePlus award travel seats are subject to capacity controls. Taxes, fees, changes, and checked bag fees may apply to award tickets. MileagePlus bonus miles are non-refundable, non-extendable, non-exchangeable. Other terms apply.

Can international (non US) companies buy Reward Miles?

Yes. Reward Miles may be purchased worldwide over the Internet by any qualifying company. However, Reward Miles paper certificates are sold only to companies having any US mailing address to receive certificate shipment - no P.O. Boxes accepted.

How much do Reward Miles cost?

Reward Miles Comparison Table:
Reward Miles (Paper Certificates) vs. Reward Miles (Electronic)

Reward Miles	Paper Certificates	Electronic

Price per mile	$0.0275 plus tax & processing*	$0.025 plus tax & processing*
Minimum Initial Purchase	$1,650.00 USD (60,000 miles)	$5,000.00 USD (200,000 miles)
Minimum Reorder Purchase	$1,650.00 USD (60,000 miles)	$5,000.00 USD (200,000 miles)
Mileage Denominations	1000, 2000, 5000, 10,000, and 20,000 miles**	Any (minimum of 100 miles)
Miles Expire	1 Year from date of order	3 years from date of order
Processing Fee	$75 per order	$0.001 per mile

Is there a minimum number of Reward Miles that must be awarded per transaction?

Yes. Via the web, you must award a minimum of 100 MileagePlus Reward Miles per posting transaction. Paper certificates are issued in denominations of 1000, 2000, 5000, 10000, 20000, and 25000.

Is there a maximum number of Reward Miles that may be awarded to one individual?

Paper Reward Mile certificates are limited to a maximum of 30,000 MileagePlus miles per MileagePlus account per calendar year. Electronic Reward Miles accounts may award up to 30,000 MileagePlus miles per MileagePlus account per calendar year.

Is my company subject to any rules and conditions when awarding MileagePlus Reward Miles? What other important legal information do I need to know?

YOUR PARTICIPATION IN THE MILEAGE PLUS REWARD MILES PROGRAM AND YOUR PURCHASE OF MILEAGE PLUS MILES ARE SUBJECT TO THE TERMS OF THE MILEAGE PLUS REWARD MILES AGREEMENT AND THE MILEAGE PLUS REWARD MILES ORDER FORM.

ALL ORDERS ARE SUBJECT TO UNITED MILEAGE PLUS APPROVAL. PLEASE READ THE MILEAGE PLUS REWARD MILES AGREEMENT BEFORE COMPLETING AND SUBMITTING THE ORDER FORM.

NO REFUNDS WILL BE GIVEN FOR MILES PURCHASED. BY SUBMITTING THE ORDER FORM YOU (1) AUTHORIZE CREW MARKETING INTERNATIONAL, INC. TO CHARGE THIS PURCHASE ON YOUR CREDIT CARD (IF PAYING BY CREDIT CARD) ACCOUNT AS INDICATED AND (2) ACKNOWLEDGE YOU HAVE READ THE MILEAGE PLUS REWARD MILES AGREEMENT AND THE ORDER FORM AND THAT YOU ACCEPT AND WILL BE BOUND BY THE TERMS THEREOF.

THE LEGAL NAME AND ADDRESS OF THE REWARD MILES VENDOR IS:

CREW MARKETING INTERNATIONAL, INC.
ATTN: MILEAGEPLUS REWARD MILES
875 NORTH MICHIGAN AVENUE, SUITE 3100
CHICAGO, ILLINOIS 60611

IF YOU HAVE ANY QUESTIONS AFTER READING THIS INFORMATION FAQ SHEET, PLEASE CONTACT US AT:

CustServ@ualmiles.com.

Can any company purchase MileagePlus Reward Miles?

Unfortunately, no. Contractual constraints prohibit MileagePlus from selling miles to companies for incentives within selected industries: travel agents, travel websites, hotels and vacation packages (overnight accommodations), cruise lines, credit cards, banks, financial institutions, telecommunications, ISP providers, car rentals, political organizations, religious organizations, pharmaceutical or alcohol sellers, points to miles transfers, and such other customer categories as MileagePlus, in its sole discretion, may determine from time to time. Should applications from these industries be received, MileagePlus may decline the agreement. In the event that electronic miles or certificates are issued due to misrepresentation, electronic miles or mileage certificates shipped will be confiscated without refund.

What's the difference between Reward Miles (electronic version) and Reward Miles (certificate version)?

The Reward Miles (electronic) program allows your company or organization to submit mileage information via the Internet. By awarding miles online, mileage data submission is sent seamlessly for your customers to redeem. The price per mile is US $.025, plus a 7.5% Federal Excise Tax and a US $.001 per mile processing fee. There is a 200,000 mile minimum purchase equaling $5,575 inclusive of tax and processing fees.

Upon approval of your order, click to united.com/purchasemiles and visit the "Reward Miles Administration" area--you will be issued a sponsor account number and password to enter this restricted area. To award miles, you simply enter the recipient's MileagePlus number and the amount of Reward Miles to issue. Within 3-5 business days, your business or organization's name will appear along with your bonus miles on the member's MileagePlus statement.

Electronic MileagePlus miles must be deposited into a valid MileagePlus account prior to the expiration date of your electronic miles account (three years from date of purchase). Miles that expire prior to being deposited are automatically rendered invalid and will not be refunded or extended. A minimum of 100 miles must be posted per award transaction. A maximum of 30,000 miles may be deposited into a MileagePlus account through the electronic Reward Miles program in a calendar year.

The Reward Miles (paper certificates) program allows your company to issue MileagePlus miles in the form of 1000, 2000, 5000, 10000, 20000, or 25000 mile denominations. The price per mile is US $.0275, plus a 7.5% Federal Excise Tax and a $75 per order processing fee. There is a 60,000 mile minimum purchase totaling $1,650.00 plus tax and a processing fee.

Your company name will be printed on the face of the Reward Miles certificates, and your company name will appear on the member's MileagePlus statement. (You must purchase Reward Miles Paper Certificates online to have your company name appear on the MileagePlus member statements). Please allow 1-2 weeks for the Reward Mile certificates to be printed and mailed to your company after your account has been approved and paid for.

Once received, Reward Mile certificates must be deposited into a valid MileagePlus account prior to the expiration date printed on the face of the certificates (one year from the date of issue). Certificates that expire prior to being deposited are automatically rendered invalid and will not be refunded or extended. A maximum of 30,000 miles may be deposited into an individual MileagePlus account through the Reward Miles program in a calendar year.

Can my company advertise with the MileagePlus Reward Miles logo when offering a MileagePlus miles promotion or incentive?

Yes. All advertising and promotional materials using "United," "United Airlines," "MileagePlus," "Reward Miles," or any other of United's marks or logos (collectively, "Marks") are subject to MileagePlus' prior written approval. Approval is granted via MileagePlus' review process of an initialed sign-off of all concepts, pre-mechanicals and final mechanicals by emailing copies to creativereview@ualmiles.com, Attention: Partnership Marketing Reward Miles. Allow 10 working days for the approval process. Any unauthorized use of such Marks shall constitute a material breach of the Reward Miles Agreement, an infringement of United's rights in and to such Marks, and subject to legal action. Nothing herein shall be construed as transferring to your Company any ownership or interest to the Marks.

My customer doesn't have a MileagePlus number! What can I do?

Have them call 1-800-421-4655 or visit www.united.com and MileagePlus will issue them one immediately!

How do Reward Miles add up to award travel for my customers?

Your bonus miles can add up to awards-quickly! For example, 25,000 miles is enough for a saver award for travel within the continental United States and Canada*.

Example Transactions	Miles
MileagePlus Reward Miles granted through incentive program	5,000
$2,500 in MileagePlus Visa charges	2,500
Round trip from San Francisco to Washington D.C.	4,838
Shop with retail partner	1025
$100 Dinner at a MileagePlus dining restaurant	1000
$400 in long distance charges	2,000
Online brokerage investment services	5,000
Flower purchase	300
Round trip from Chicago to Los Angeles	3,490
Internet Access	3,000
Total	28,153

What form of payment may I use when buying Reward Miles online?

We accept any valid payment by credit card. Your card will be charged immediately for the purchase. If you use MileagePlus Visa you will receive miles per the MileagePlus credit card program terms and conditions. We also accept certified checks, cashier's checks, or money orders payable to: Crew Marketing International.

Where do I send my payment for Reward Miles if not paying by credit card?

Please send your certified check, cashiers check, company check, or money order payable to:

Crew Marketing International, Inc.
875 North Michigan Avenue, Suite 3100
Chicago, IL 60611

How does my company give Reward Miles to a recipient?

In order to receive miles, your recipient must be a MileagePlus member. (If they are not currently a member, they may join by calling 800-421-4655) You may award miles in two easy ways: 1) Enter a MileagePlus number and the number of bonus miles you wish to award into our web site post record screen 2) For multiple records, you may choose to use an Excel spreadsheet and upload a csv file to our web site.

Will my Reward Miles account expire?

Yes. Reward Miles (electronic version) must be deposited into a valid MileagePlus account prior to the expiration date on your electronic miles account (three years from activation). Reward Miles (paper version) must be deposited into a valid MileagePlus account prior to the expiration date printed on the face of the certificates (one year from the date of issue). Miles that expire prior to being awarded are automatically rendered invalid and are not renewable, not exchangeable, not refundable, not extendable and not endorsable.

Will the miles I have awarded expire once they are in a MileagePlus member's account?

MileagePlus Reward Miles, like all other MileagePlus program miles, are subject to the terms and conditions of MileagePlus Program.

If my company awards exceed the annual calendar limit, will you apply the surplus miles towards next year?

Unfortunately, no. If you exceed awarding the 30,000 maximum bonus miles in one calendar year (for paper certificates) or 30,000 maximum bonus miles in one calendar year (for electronic), your customers account will reject the additional miles and we cannot grant a refund.

Can I replace lost Reward Miles certificates?

Unfortunately, no. Certificates will not be replaced if lost, stolen or destroyed.

Can I sell any Reward Miles that I have not awarded?

No. Certificates and electronic miles will be void if sold or bartered, but may be awarded in accordance with the program prior to expiration.

What is MileagePlus?

MileagePlus is the award-winning loyalty program from United Airlines - voted #1 by readers of Business Traveler International magazine. As a MileagePlus member, you earn miles towards travel awards whenever you fly United, United Shuttle®, United Express®, or United's other worldwide airline partners on most paid tickets. Plus, you may earn MileagePlus bonus miles from participating travel partners and other specialty partners.

When will my customer's MileagePlus account be credited?

About 3-5 business days after you have awarded the miles. Remember, with electronic Reward Miles you must have your customer's valid MileagePlus number to issue miles. With Reward Miles Certificates, your customer must redeem them online at united.com/depositmiles.

How will my customers know when their MileagePlus account has been credited?

They can start checking with MileagePlus about 5 business days after you have awarded them miles. Please instruct them to check their MileagePlus account online at http://www.united.com or call 1-800-421-4655. Please note: Your company name WILL APPEAR on the statement next to the Reward Miles that you have issued. Members can also receive electronic mileage summaries by going into MileagePlus Communications at united.com/updateprofile.

Is the personal order information I provide confidential?

MileagePlus recognizes that it must maintain and use this customer information responsibly. We use customer information for MileagePlus marketing and promotional purposes only. We do not sell member information to any outside company or third party.

Is my online purchase secure?

Protecting your order is a priority. MileagePlus makes every effort to protect your online order information by using Secure Sockets Layer (SSL) technology. SSL encrypts your order information to avoid the decoding of that information by anyone other than MileagePlus and Crew Marketing. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active.

Who is Crew Marketing?

Crew Marketing® is a company dedicated to providing marketing and related consulting services. Crew Marketing is a contracted administrator for United MileagePlus with responsibility to develop and market components of the MileagePlus program.

Contact Information

Reward Miles Customer Service

*United Economy® roundtrip Saver Awards are currently redeemable at 25,000 miles. Saver Award valid within the 48 continental United States, Alaska, and Canada. Award pricing is subject to change without notice. Some restrictions, taxes, fees, charges, and checked-bag frees may apply to Award tickets. Award redemption requires payment of U.S. government taxes and fees from $5 for domestic itineraries, including the September 11th Security Fee of $2.50 per enplanement at a U.S. airport. International fares do not include foreign user, inspection, security or other similarly based charge, fees or taxes from $5, depending on itinerary. All taxes and fees associated with award travel are the responsibility of the passenger and must be paid when the ticket is purchased. Taxes and fees are subject to change without notice and are at the discretion of each country’s government. Any valid unused award ticket may be returned to the MileagePlus Service Center, for a service charge, up to one year from the date of issue. Award seats are subject to availability and capacity-control restrictions apply. For more information on MileagePlus award travel visit http://www.united.com/awards.