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Transfer Miles FAQ


How do I transfer United MileagePlus miles?
How does the recipient receive the miles?
How much does the transfer of MileagePlus miles cost?
How many transferred MileagePlus miles may an individual receive?
Is there a limit on the number of miles that may be transferred out of an account?
May I transfer MileagePlus miles without knowing the recipient's MileagePlus account number and e-mail address?
What if the recipient has already reached the 25,000-mile per year maximum?
How can my recipient enroll in MileagePlus?
Do transferred miles help my recipient or me qualify for MileagePlus Premier® status?
Is the personal order information I provide confidential?
Who can help me if I am having difficulties transferring miles?
Who is Crew Marketing®?
Contact Information
How do I transfer United MileagePlus miles?
The United MileagePlus Transfer Miles Program is an online program which allows MileagePlus members to transfer their miles from one MileagePlus account to any other MileagePlus account. In order to transfer miles, you simply need to know the recipients' MileagePlus account number and e-mail address. To begin a transaction, complete the transfer miles order form. When prompted, enter the e-mail address and MileagePlus account number of the individual(s) to whom you wish to transfer your miles. Miles can be transferred in increments of 1,000 miles, with a minimum transfer of 2,000 miles per account, to up to 3 recipients, and are applicable for all MileagePlus awards. During a single calendar year, a member may receive up to 25,000 miles and may transfer up to 100,000 miles from his/her account. All mileage transfers are final and cannot be reversed.

Some MileagePlus Award Travel seats are limited and subject to availability. MileagePlus program terms and conditions apply. For further information on Award Travel, visit http://www.ual.com/page/article/0,1360,3831,00.html. Please note, program fees and mileage rates subject to change.
How does the recipient receive the miles?
The transferred MileagePlus miles will automatically be deposited into the MileagePlus account you identified within 48 hours. The recipient will receive an e-mail notification of the transfer.
How much does the transfer of MileagePlus miles cost?
There is a cost of US $0.015 per mile and the processing fee per transaction is $20. The order can be charged to a valid participating credit card. A member may transfer miles to a maximum of three people in one transaction. Once a mileage transfer is requested, all fees are non-refundable.
How many transferred MileagePlus miles may an individual receive?
A member may receive a maximum of 25,000 transferred miles from any other MileagePlus account or accounts per calendar year. Miles can only be transferred in increments of 1,000 with a minimum of 2,000 miles per account. The 25,000-mile maximum does not affect the number of purchased Buy/Gift miles that an individual may receive in his/her MileagePlus account per calendar year.
Is there a limit on the number of miles that may be transferred out of an account?
A maximum of 100,000 miles may be transferred out of any MileagePlus account per calendar year. There is a limit of three (3) transfers per transaction.
May I transfer MileagePlus miles without knowing the recipient's MileagePlus account number and e-mail address?
No. For security and auditing purposes, we require that you provide both the e-mail address and MileagePlus account number of any individual to whom you are transferring your MileagePlus miles. Both you and the recipient will receive e-mail notifications of your transfer, listing you as the person who transferred the miles. When you provide the e-mail address of an individual to whom you are transferring your MileagePlus miles, MileagePlus will send an e-mail to that individual that will include information about the transferred miles along with your name, e-mail address and you grant to MileagePlus or its agents consent to use your name and e-mail address for the purpose of sending such e-mail to the individual to whom you are transferring your MileagePlus miles.
What if the recipient has already reached the 25,000-mile per year maximum?
In the event you try to transfer MileagePlus miles to an account that has already received 25,000 miles from the MileagePlus Transfer Mile program during the same calendar year, the system will automatically verify the number of miles eligible to be transferred and provide you with an error message, voiding that part of your transfer.
How can my recipient enroll in MileagePlus?
The United MileagePlus Transfer Miles Program is an online program which allows MileagePlus members to transfer their miles from one MileagePlus account to any other MileagePlus account. In order to transfer miles, an intended recipient needs to enroll in the MileagePlus Program and provide you with his or her MileagePlus account number and e-mail address. Your recipient can enroll in United MileagePlus online at www.united.com/joinmp and immediately receive a MileagePlus account number. It's free to join.
Do transferred miles help my recipient or me qualify for MileagePlus Premier status?
No. Transferred MileagePlus miles do not count toward elite status qualification.
Is the personal order information I provide confidential?
Yes. We strongly believe in the preservation of your privacy. The information you provide is used solely to complete the mileage transfer process and will not opt you into further United communications, be shared or be sold to another party. You will, however, receive confirmation e-mails as a result of your mileage transfer.
Who can help me if I am having difficulties transferring miles?
Please visit our online Customer Service link where you will be able to e-mail a description of your difficulty to a customer service representative who will respond to your questions.
Who is Crew Marketing?
Crew Marketing® is a company dedicated to providing marketing and related IT services. Crew Marketing is a contracted administrator for United MileagePlus with responsibility to develop and administer components of the MileagePlus program.
Contact Information
Transfer Miles Customer Service


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